ustomer relationship management is a strategic process. It starts with the target customer choice and settles on customer loyalty. It is similar to finding the object, falling in love, building a happy family, and feeling the process of being old.
Customer Relationship Management (CRM) is a technology used to manage all relationships and interactions between a company and its customers and prospects. The goal is simple: improve business relationships. CRM systems help companies stay in touch with customers, streamline processes and increase profitability.
In general, a complete customer service system should include customer service organization management, customer service relationship management, key customer management, customer information management, customer service quality management, after-sales service management, and call center management
Customer satisfaction, business will continue to come to the door, therefore, more and more companies regard customer relationship management (CRM) as an important reform of the company, have spent money to set up a customer relationship management system