ustomer relationship management is a strategic process. It starts with the target customer choice and settles on customer loyalty. It is similar to finding the object, falling in love, building a happy family, and feeling the process of being old.
Customer Relationship Management (CRM) is a technology used to manage all relationships and interactions between a company and its customers and prospects. The goal is simple: improve business relationships. CRM systems help companies stay in touch with customers, streamline processes and increase profitability.
In general, a complete customer service system should include customer service organization management, customer service relationship management, key customer management, customer information management, customer service quality management, after-sales service management, and call center management