Customer Relationship Management (CRM) is a technology used to manage all relationships and interactions between a company and its customers and prospects. The goal is simple: improve business relationships. CRM systems help companies stay in touch with customers, streamline processes and increase profitability.
Customer satisfaction, business will continue to come to the door, therefore, more and more companies regard customer relationship management (CRM) as an important reform of the company, have spent money to set up a customer relationship management system